Terms and Conditions
terms and conditions for our services, sales and website
Introduction
Prompt and Precise is a trading name of Prompt and Precise LLP.
Please read the terms and conditions carefully before engaging in our services. By appointing us to carry out a diagnosis; diagnosis and repair or purchasing an appliance from us, verbally or by email, you are agreeing to the terms that are illustrated below (as amended on occasions). The terms displayed on our website will govern our services and our sales in affect on that date.
Our terms and conditions for use of our website use specifically consist of our Cookie Policy and Privacy Policy You are required to agree to these upon entering our website. We do not accept responsibility for issues that arise as a result of internet use, for example, malware. We reserve intellectual property rights for our own graphics, text, photographs and logos, excluding company logos by various appliance manufacturers on our homepage. You must write to us for permission if you wish to use any of the content on our site, excluding the aforementioned company logos, of which, the respective companies should be contacted directly. You may link to our website, provided you do so in a way that is fair and legal.
These terms and conditions do not affect your statutory rights.
Changes to OUR TERMS AND CONDITIONS
From time to time we will revise this agreement. Please review the agreement before appointing or purchasing from us as they may be different from when you appointed or purchased from us in the past. If you do not agree to such changes, you should not appoint or purchase from us. All of our appointments and the sale of goods are subject to these terms and conditions.
third party sites and content
Whilst we may display logos by third parties on our website, work uniform and marketing material, they should not be regarded as an endorsement, affiliation or association with the third-party in question. We do not accept any responsibility for the actions of third parties that we reference. Please refer to the respective companies for their own policies.
services and sales
1 website sales
1.1 refurbished appliances for sale on www.promptandprecise.co.uk
Prompt and Precise LLP retail refurbished appliances. Refurbished appliances are appliances that are in used condition and have been checked, serviced or repaired by Prompt and Precise LLP before the point of sale.
Refurbished appliances retailed on our website include delivery and installation in properties within a 30 mile radius of Badgers Rise, Woodley, Reading, Berkshire, RG5 3AJ.Delivery and installation will be booked after the cost of the appliance is paid in full by our online payment system provided by Stripe.
Unpaid goods remain the property of Prompt and Precise LLP.
1.2 availability of website goods for sale on www.promptandprecise.co.uk
The goods for sale can only be delivered and installed in Berkshire and the surrounding counties of Wiltshire, Oxfordshire, Surrey and Hampshire. A delivery fee of 60p per mile will be added for appliances purchased on our website that need to be delivered/installed more than 30 miles from Reading office.
1.3 guarentee of website goods for sale on www.promptandprecise.co.uk
Refurbished appliances sold on our website come with a 6-month refurbished appliance warranty provided by Prompt and Precise LLP.
If an appliance does not perform to manufacturers specification during the 6-month refurbished appliance warranty period, we will repair the appliance free of charge and cover the cost of parts.
Prompt and Precise LLP’s 6-month refurbished appliance warranty does not cover the cost of parts or a replacement machine if:
- the fault(s) are caused by user error
- the drum spider has broken. This is where the drum detaches from the drum housing. This is caused by heavy washing machine loads.
- the machine has been disconnected from where it was installed by one of our engineers
- the machine has been worked on by an engineer that is not affiliated with Prompt and Precise LLP.
- machines that are not installed by Prompt and Precise LLP.
The cover date begins on the day the machine was installed by Prompt and Precise LLP and will expire 6 months from that date.
1.4 Delivery
Measure door ways and access to where you would like the appliance to be installed before ordering. Prompt and Precise LLP cannot accept liability for a failed delivery attempt and the delivery fee will still be charged.
1.5 returns/ Refunds
If a faulty appliance within the 6-month refurbished appliance warranty cannot be repaired, and doesn’t confirm to the bullet points in paragraph 1.3, we will provide a full refund for the amount you paid for the appliance and delivery fee.
2 repairs of white goods
2.1 aPPOINTMENT of services on www.promptandprecise.co.uk
Prompt and Precise LLP can be contacted by our webform. Our engineers will respond by email to confirm availability and book an appointment.
Once an appointment is booked and confirmed by email, a binding contract between you and Prompt and Precise LLP is formed.
In the contract, our standard charges apply, regardless of the outcome of a diagnosis.
2.2 aPPOINTMENT of services elsewhere
Prompt and Precise can be contacted:
- On Instagram @promptpreciserepairs
- On X @promptprecise
- On Facebook @promptandprecise
- On Google directly
- On Bing directly
- On Yell
- On Checkatrade
Our engineers will respond to confirm availability and book an appointment.
Once an appointment is booked and confirmed by the corresponding platform (or if an email is requested, by email), a binding contract between you and Prompt and Precise LLP is formed.
In the contract, our standard charges apply, regardless of the outcome of a diagnosis.
2.3 beyond economical repair (BER) or parts are obselete
Whilst we would like to repair every appliance, on occasions an appliance may be:
– BER (beyond economic repair). This means that it would be more financially viable to purchase a replacement rather than complete the repair. The standard call-out fee for diagnosis would still apply. The machine would be deemed written off.
– Parts not available. Parts may not be available because they are out-of-stock or obsolete (no longer manufactured). The standard call-out fee for diagnosis would still apply. The machine would be deemed written off.
2.4 complimentary visit (goodwill visit)
If a machine has to be written off (paragraph 2.3), we may offer a complimentary visit (goodwill visit) to return and fit a new appliance you have supplied us.
A complimentary visit (goodwill visit) is booked at the engineers digression and is subject to our availability.
One complimentary visit (goodwill visit) will only be offered:
- to fit a machine to replace the that was written-off
- within a three month period of the original call-out*
- when full payment has been received for the original call-out*
*The original call-out is the call-out where the engineer first diagnosed the appliance.
Prompt and Precise LLP does not accept liability for appliances supplied by you that are not of the correct dimensions and cannot be installed. A further complimentary visit (goodwill visit) will not be offered.
2.5 refunds
Whilst we make every effort to repair all of the appliances we are appointed to diagnose, repairing may not be suitable if a part is no longer available or prohibitively expensive. As part of our duty of care, Prompt and Precise will always provide a quotation if parts are available to allow you to make a decision on whether to complete a repair. If you choose not to go ahead, the full call-out fee (aka. Labour fee) remains and is non-refundable.
3 installing new appliances supplied by you
3.1 the service we provide
We offer a service to install new appliances supplied by you. An appointment for installing a new appointment includes:
1. Disconnection
2. Removal of old appliance
3. Installation of new appliance
4. Testing
The appointment does not include carpentry or redecoration. Therefore, if the machine is different in size or shape, the installation may not be aesthetically pleasing and may require a carpenter to adjust cabinets/surfaces, or redecoration. Carpentry and redecoration by others.
Prompt and Precise LLP does not accept liability for appliances supplied by you that are not of the correct dimensions and cannot be installed. The call-out fee will still be charged.
4 appliance cleaning
We do not offer appliance cleaning at this time.
5 removals/ collections
At this time, we do not provide a removal/collection service for appliances to be scrapped. For more information on disposing appliances in an environmentally friendly way, visit re3 Recycling Centres Reading or Edinburgh Council to book Seafield HWRC, Craigmillar HWRC or Sighthill HWRC
important information
6. payment
6.1 what do I pay?
The following charges apply to all new jobs:
- Labour fee (aka. standard call out fee)
- Additional labour fee (if applicable)
- Ancillaries – parking in paid-parking zones; ULEZ and congestion charges (if applicable)
- Parts (if applicable)
Our labour fees are listed on our wesbite.
The cost of parts are quoted individually. Quotes are sent by email. We order a majority of parts on an as-and-when basis. Thus, we regularly will return to fit parts. Call-outs to return to fit parts are included in the labour fee.
6.2 when do I pay?
Payment is taken at the end of the appointment on-site.
If a part is required that we do not have in our van stock, we will email a part(s) invoice. The part(s) will be ordered when payment has been received by bank transfer.
**
For landlords, the payment term is 14 days. Landlords will be invoiced by email. Tenants will be provided a paper invoice upon our visit(s).
For business to business, the payment term is 14 days. A further 14 day grace period is allowed for late-payment if written permission is given.
6.3 how do I pay?
Payment can be made by cash, card or bank transfer. We accept all major UK cards. You can find the full list of cards we accept here.
Parts to be ordered are to be paid by bank transfer. We issue part invoices by email.
6.4 LATE PAYMENT
Late payments that are not received within the payment term window (paragraph 6), are subject to statutory interest. Statutory interest is charged on invoices that are not paid within the payment term to ensure a fair means of debt recovery. Statutory interest is 8% plus the Bank of England base rate. As of 14th August 2023, the Bank of England base rate is 5.25%.
– The annual statutory interest on an invoice of £100 would be £13.25 (100 x 0.1325 = £13.25)
– Divide £13.25 by 365 to get the daily interest: 4p a day (13.25 / 365 = £0,04)
– after 50 days this would be £2.00)
For more information:
Late commercial payments: charging interest and debt recovery
7 guarentees
7.1 labour guarentee
Labour is guaranteed for 3 months (relating to the fault that was repaired). This means that if the original reported fault reoccurs, we will return at no cost to you.
The labour guarentee does not include:
- Breakable items
- Blockages
- Misuse
- Consumable items
- Non-functional parts
- Labour only repairs
If, when the engineer discovered that the fault does not relate to the original reported fault, the standard call-out fee applies.
7.2 parts guarentee
Our fitted spare-parts are guaranteed for 12 months from the date written on the field receipt provided to you. The field receipt will serve as the guarantee so retain it for your records.
7.3 6-month refurbished appliance guarentee
Refer to paragraph 1.3.
Refund will be provided on appliances sold within the warranty period if they become faulty, and cannot be fixed by one of our engineers.
We do not provide refunds on our repair services. However, if you are disappointed by the services you have received, please contact us so we can resolve it.
8 gas applianceS
Gas appliances require a Gas Safe Registered Engineer to repair and install. Unfortunately we do not carry a Gas Safe qualification and are unable to provide this service at this time.
9 legal compliance and applicable law
You agree to comply with all applicable laws and regulations in England, Wales (if inhabiting either) or (if you live in Scotland), Scottish laws. Should any part of this agreement be held invalid or unenforceable, that portion shall be construed so that it is compliant.
10 Limits on our responsibility to you
We cannot guarantee that our published material is free of errors, free of viruses or other harmful components. However, every effort to proof read and remove errors has been made. Under any circumstances, we will not be responsible for actions or losses you suffer as a result of viewing or using our services that is not a direct consequence of our behavior. In particular, we will not be responsible for losses related to any business (including profits), loss of data or loss of goodwill, whether these losses are direct, indirect, or for any indirect financial (or monetary) losses.
11 complaints
If you have any complaints, please send them to reading@promptandprecise.co.uk. If for any reason you feel we have damaged your property or your appliance, this must be reported to us within 24 hours. Delays after this time frame will affect your claim. Any water damage claims must be addressed as soon as it is noticed and the water supply disconnected immediately to mitigate any further losses or damage.
12 Company details
If you have any concerns or queries, please contact us:
• Prompt and Precise LLP
• Registered address: Badgers Rise, Woodley, Reading, Berkshire, RG5 3AJ
• Company Registration No: OC444060
• VAT no: N/A
Prompt and Precise Reading
Badgers Rise, Woodley, Reading, Berkshire, RG5 3AJ
reading@promptandprecise.co.uk
+44(0)118 230 1010
• Prompt and Precise Appliance Repairs is a trading name of Prompt and Precise LLP Registration No: OC444060; VAT registration number 450 5361 15
print terms and conditions
Upon booking or purchasing from us, download and print the terms and conditions for ease of reference: